As mentioned previously, I have recently moved home and office. And it wasn’t a pleasant experience. What took the cake, however, is the misinformation from Tikona Digital Networks and the subsequent lack of customer service.
Without getting into details (believe me, I can!), let me just say that stay away from these guys. I was committed a “Wi-Bro” connection for the 20 computers at office. So a tech guy came over on Saturday and installed it. On Monday, when we installed their dialler on all the machines, they wouldn’t log on.
Inquiries with the rather helpless customer care revealed that the router can only connect to 5 machines at a time. Well.
Then the usual routine of me calling up all and sundry I had been in touch with happened. A total of 4 hours was spent talking on the phone. As the situation stands right now, there is still no resolution. Only 5 computers are connected and the others are mere spectators. Computers and people.
At the time of installation, the engineer connected my computer and promptly proceeded to show off the speed of the connection. He launched the built-in speed test from the dialler. An astonishing speed of 818kbps was delivered. So I decided to crosscheck. And logged on (with him bearing witness) to speedtest.net. And an astonishing speed of 315kbps was delivered. Well, well.
He immediately proceeded to disrepute the service claiming it was unverified and that he didn’t know where their servers were. And insisted that the speed was 818kbps! Hm.
As it stands right now (about 6.45pm on Monday), I am on the verge of disconnection. Awaiting revert from Airtel, Tata and others. Soon. I shall have broadband. Again.
Makes me want to shout, really.